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Run Your Company On the Go with Mobile Apps

If you see me in public, chances are I’m on my phone monitoring my web traffic, helping a customer, processing orders, or using some app to run my online businesses.  I’m a one-man corporation, but my customers don’t have to know that!

Download these four apps to your mobile device and install the codes to your website (if required)

 

MyLiveChat

Being able to communicate with visitors of your web store can make the difference between a sale or a lost customer.  The MyLiveChat app allows you to let customers know that you’re available if they have questions by providing a live chat box on your site.  Like Google Analytics, you’ll be able to see visitors enter your site in real time from your mobile device or desktop computer.  If you’re out and about and you have your MyLiveChat set to available, customers know that you’re available to chat. They can easily buzz your mobile device and you can text directly into the application.  The customer won’t even know that you’re walking around in Wal-Mart or at the car wash.

mylivechat

How to install:

  • Go to http://mylivechat.com and sign up for an account
  • They’ll give you a code to insert into the head of your website(s)
  • Download the mylivechat app to your mobile device and login to your account

Google Analytics

This program allows you to monitor your traffic in real-time.  You’ll know when a visitor comes on your site, who referred them, keyword searches they used to find your page, what city/state/country they’re in, what pages they’re visiting as they visit them, if they are a returning visitor, and so much more.

Even if you don’t use Google Analytics to monitor your traffic in real-time, I would suggest having the program to trace the behavior of your visitors so that you’ll know which pages are effective, which of your marketing tactics convert, and so forth.

To install the Google Analytics to your site you’ll need your tracking ID and code snippet from Google Analytics.

To find the tracking ID and code snippet:

  1. Sign in to your Analytics account.
  2. Click Admin.
  3. Select an account from the menu in the ACCOUNT column.
  4. Select a property from the menu in the PROPERTY column.
  5. Under PROPERTY, click Tracking Info > Tracking Code.
    • Your tracking ID displayed at the top of the page.
    • Information about tracking apps is displayed under Mobile app tracking – Using the SDK.
    • The tracking-code snippet for your website is displayed under Website tracking.

Once you have the code snippet, you’ll need to paste it in the head of your html.  If you’re lost by reading this here is a video that helps you install the code in the right place of your website(s).

 

Square or PayPal

Payment notifications are my favorite.  I receive an initial notification from my Paypal app and a more detailed notification of the payment via email.  The PayPal app allows you to see your Paypal acccount balance, send payments,  transfer funds to your bank account, and create and send invoices.  If you collect payments in person, Paypal has a device that allows you to swipe cards for instant payments.

Square also provides a payment device to collect card payments in person.  I use Square as a backup because Paypal can be unreliable at times in terms of accepting payments.  Whenever payments don’t go through on Paypal, I’ll reprocess the payment via Square.  Unless there is a problem with the customer’s card, Square always captures payments when Paypal does not.

One thing I don’t like about Square is that I’m not able to use my headset when punching payments in manually.  The Square app will screech loudly due to an audio feedback loop.  I don’t have that problem with Paypal.

Email

Having access to email when you’re speaking with repeat customers is great. If they call in to order by phone, you can look up their shipping information and past order activity while they’re on the phone.  It makes the customer feel that they’re dealing with a professional customer service rep that has their information at their fingertips.

Conclusion:

It takes a bit of practice mutitasking and switching from one app to another while monitoring traffic, talking to customers, looking up information, and taking orders but it’s worth it.  You have the freedom to take your office anywhere you go.  Never miss a customer. Never miss a payment. Operate your business like a secret CEO.

#DIY Sue Corporations and Win

How to Sue Corporations Without a Lawyer and Win

We’ve all had disagreements with an asshole customer service representative.  Then you ask for the manager or a supervisor only for them to continue talking to you like you’re an idiot.

Some customers immediately start yelling at everyone, making demands, and handing out threats. Some businesses are really good about customer service and they’ll try everything to resolve a situation.  Other companies could care less.

For those that care less, I suggest taking them to small claims court.  Some people waste time arguing and giving the company a piece of their mind. Others take to social media, Yelp, review sites, or the Better Business Bureau to slam the company.  Sure they’ll try to shut you with a coupon or a gift certificate, but why does it have to go that far before they decide to treat you with respect?

There is a more lucrative solution that might even get everyone that pissed you off fired…TAKE THEM TO COURT!  Small Claims Court.  Instead of yelling at everyone and wasting your time, silently take names, employee numbers, and collect information.  You will need this information in your court complaint to get them all fired if you want.

win court case

Step 1: Go to your local small claims court and file a claim.

Many people have the misconception that they need a lawyer to navigate through this very simple process.  Others are scared off by the filing fee.

However, in most states the paper that needs to be filed is usually a simple fill-in-the-blank form.  If you’re filing on your own without a lawyer then it’s called filing “Pro Se”. It takes less than a minute to fill out.  You’ll input your name, contact information, a brief description of your claim, and how much you’re seeking in damages.

Filing Fee

Different courts have different filing fees but you should be able to file your claim for under $200.  If you don’t have the money, you’ll need to file another form that allows you to sue as a “poor person” or an “indigent person”.  Different states refer to it by different terms but if you fill out this form and you qualify, you’ll be able to sue for FREE.

Step 2: Have the company served

You’ll have to file another form or sign somewhere on your complaint form to request the company be served.  This process is the official notice to the company that they are being sued and will need to defend themselves against your claim.

After the company is served, they will either:

  • Get a lawyer to handle the case.
  • Contact you directly to settle the case.

Don’t get intimidated if their lawyer contacts you.  The company doesn’t want the case to go to trial unless it exceeds a certain dollar amount. As with just about everything in business, decisions are based on dollars.

If the company fights the case, they’ll have to pay a lawyer at least a $3,500 retainer fee to accept the case.  If the case goes to trial, that’s an additional $3,500 – $7,000.  A small claims case can easily cost a corporation $10,000 or more.

If you’re only asking for $2,000 or $3,000, wouldn’t it make sense for the company to settle out of court with you and just send you a check?  If you keep your claim under $3,000, you’ll likely receive a settlement offer instead of having to go to court. If you get greedy and go over that amount you risk the company fighting you in court with their lawyer.

You’re not a lawyer, so if you think your $5 issue is worth $5,000 then set your claim for $5,000.  That way if they want to settle out of court you can begin your negotiations at $5,000 and work down.

The company or their lawyer will try to tell you that your claim isn’t worth that much and give you some legal mumbo jumbo, but don’t fall for it.  Just know that their client (the business that pissed you off) does not want the case to go to court so stand your ground.  Let them know that you want to know what the judge has to say, not them.

Before the company sends you a check to settle the case out of court, be sure you read the agreement.  They’ll never just send you a check.  The company’s legal department will send you an agreement letter with stipulations that you must agree to before you can have the settlement money.  Every letter is different but most of them will have you to agree to not speak publicly about the case or settlement.  This is called a Non Disclosure Agreement or NDA.  If you violate this you can kiss your settlement money goodbye.

*Important note: Large corporations usually go directly for a settlement.  Small businesses will likely show up to court and take you up on your offer to go to trial.  If you take a small business to court, be prepared to present your case.

fired employee

Finally, back to the issue of getting people fired. What would you do if you were the CEO of a company and your legal team contacted you to say that a couple of clowns in your customer service department just turned a $5 issue into a $10,000 lawsuit?  You’d probably do some investigating and then have them escorted out of the building with security.  A lawsuit is very serious.  So before you go trying to get people fired, make sure that you’re not in the wrong. This blog is for those situations where you’re dealing with some complete assholes that could care less about you or their job.

Conclusion:

A company does not have the last word in a dispute.  If you feel cheated by a company and they’re not making an effort to resolve a situation fairly, sue them.   They’ll find that a problem that could have been resolved for a few dollars and a little respect will cost them thousands.

Disclaimer

The materials available at this web site are for informational and entertainment purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain advice with respect to any particular issue or problem. The opinions expressed at or through this site are the opinions of the individual author.

From Satisfactory to Six Figures in Six Weeks

From Satisfactory to Six Figures in Six Weeks

Micro-Influencer Marketing

Will Uso

After working hard for 3 years to build a loyal customer base, I stumbled across a marketing technique that allowed me to double my customers in just a few weeks.  In other words, it took me about 6 weeks to build something that I had been working on for 3 years.

My income went from an average of $300/day to $800/day in just over a month.  When I create special sales days I can easily bring in $2,500-$4,000/day.  The only thing that keeps me from making more is ….

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